Shipping & Returns

Info
  • USPS Priority (USA) : Arrives within 2-3 business days. 

  • USPS International : Shipping cost is calculated at check out based on weight with options for delivery time frames. 

  • Please allow up to a possible 24-48 business hours for your order to be processed BEFORE shipping out (excludes weekends and holidays). A tracking number will be sent to you once your order has been shipped.*

  • All prices on our site are in US dollars and charged in US dollars. We do not provide currency conversion your bank will convert depending on the going rate at the time you place your order. All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.

Return Policy
  • We accept returns on item(s) in new conditions with all original tags attached within 14 days of your purchase date. You are responsible for the cost of returning items to us in original condition. Item(s) used, washed, damaged or late will be sent back to the address listed on your order. Please email us at contactus@theclutchkollection.com regarding any concerns about returns.

  • For international returns, please email our customer service team at contactus@theclutchkollection.com with your order number within 7 days of delivery date. Returned items must be unworn, unused, unwashed with all original tags attached. You are responsible for the cost of returning items to us in original condition. Any returns received in the warehouse more than 30 days from delivery date are ineligible for return and will be shipped back to the customer without notice.

  • Merchandise that is discounted on sale 30% off or greater, or marked “final sale" is not eligible for refund or exchange. 

  • We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at contactus@theclutchkollection.com email us a brief description and a photo or two showing the defect/fault. Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of misuse are not considered to be faulty.

  • We will issue your refund within 3-5 business days once we receive your return package. Please note the initial shipping cost is not included in the refund amount. The time frame for your refund to post in your bank account is based on your financial institution.