Return policy

Return Policy

  • We accept returns on item(s) in new conditions with all original tags attached within 14 days of your purchase date. You are responsible for the cost of returning items to us in original condition. Item(s) used, washed, damaged or late will be sent back to the address listed on your order. Please email us at contactus@theclutchkollection.com regarding any concerns about returns.

  • For international returns, please email our customer service team at contactus@theclutchkollection.com with your order number within 7 days of delivery date. Returned items must be unworn, unused, unwashed with all original tags attached. You are responsible for the cost of returning items to us in original condition. Any returns received in the warehouse more than 30 days from delivery date are ineligible for return and will be shipped back to the customer without notice.

  • Merchandise that is discounted on sale 30% off or greater, or marked “final sale" is not eligible for refund or exchange. 

  • We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at contactus@theclutchkollection.com email us a brief description and a photo or two showing the defect/fault. Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of misuse are not considered to be faulty.

  • We will issue your refund within 3-6 business days once we receive your return package. Please note the initial shipping cost is not included in the refund amount unless there is a manufacture fault with the item. The time frame for your refund to post in your bank account is based on your financial institution typically within 5-10 business days.